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Frequently Asked Questions
1 Shipping Information
1.1 WHEN CAN I EXPECT MY ORDER TO SHIP?

Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment.

1.2 CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.

An item may only be canceled if it is currently backordered. If you would like to cancel a backordered item, please call 618.656.8700 or email steve@ginghambuffalo.com.

1.3 HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

2 Ordering & Payment
2.1 WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Gingham Buffalo gift cards and e-gift cards ssued in USD.

2.2 IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?

Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment (be sure to check your spam folder).

2.3 HOW DO I USE A PROMO CODE?

Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.

Please note that exclusions vary from promotion to promotion.

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Fast Shipping

Orders Ship Same Day

Customer Service

M-F 10am - 6pm

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