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Frequently Asked Questions
1 Shipping Information
1.1 When can I expect my order to ship?

Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.

 

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment.

1.2 Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.

An item may only be canceled if it is currently backordered. If you would like to cancel a backordered item, please call 618.656.8700 or email steve@ginghambuffalo.com.

1.3 How will I know when my order has shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

1.4 If items in my order ship separately, will I be charged extra?

Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. The shipping and handling fee quoted at checkout will be prorated and applied based on the value of each individual shipment.

2 Ordering & Payment
2.1 What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Gingham Buffalo gift cards and e-gift cards issued in USD.

2.2 If I place an order when will I be charged?

Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment (be sure to check your spam folder).

2.3 How do I use a promo code?

Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.

Please note that exclusions vary from promotion to promotion.

3 Returns & Exchanges
3.1 What is The Gingham Buffalo's Return Policy?

If you are not satisfied with your purchase for any reason, please let us know so we can help. All merchandise may be returned at any time by mail or to our store in Illinois. Items may be returned within 14 days of the date of delivery for a full refund and from 14-30 days for store credit.  Items after 30 days are not eligible for a refund.

Items being returned must be packed and mailed back to the store and received in new condition.  Return shipping is the responsibility of the sender.

3.2 If I mail a return, when will I be refunded?

Most returns will process in approximately 1-2 weeks. Additional delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

4 Buy it Online. Pick it up in Store.
4.1 How do I place an order online for an in-store pickup?

Want something sooner? Pick up your online selections in person at a store!

When you find an item you'd like to purchase on ginghambuffalo.com you can select the option "Pick Up In-Store". You can also select this at checkout before submitting your order.

All items are available for in-store pickup.

4.2 When will I be charged?

Your method of payment will be charged when you complete your online transaction.  Please bring your confirmation receipt with you to pick your item up in-store.

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Fast Shipping

Orders Ship Out Same Day

Customer Service

M-F 10am - 6pm

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